Returns & Exchanges

At Juvia’s Place, we want you to be fully satisfied with your vibrant beauty purchases. If you are not completely happy with your order, you may return unopened and unused items within 30 days of delivery for a refund.

1

Check Eligibility

Ensure your items are in their original, unopened packaging and were purchased directly from the Juvia’s Place official website within the last 30 days.

2

Initiate Your Request

Contact our customer support team with your order number and a brief explanation of the return to receive your Return Authorization Number.

3

Pack and Ship

Securely package your items to prevent damage during transit and include your Return Authorization Number inside the box before shipping to our warehouse.

4

Processing and Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing