Frequently Asked Questions

Everything you need to know about our vibrant beauty world.

When will my order ship?

Orders are typically processed within 3-5 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.

What is your return policy?

Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges. All sales are final unless the product arrives damaged or defective.

Do you ship internationally?

Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by location and will be calculated at checkout.

Are Juvia’s Place products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals.

How can I find the right foundation shade?

We recommend using our online Shade Finder tool or viewing our social media swatches which showcase our products on a diverse range of skin tones.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for interest-free installments.